Overview

We accept a possible return of shipment or complain to us within 2 weeks maximum after arrival of goods at the destination port. In case the buyer is interested in getting a new shipment for replacement, we will immediate make that possible on our cost, but in a case where the buyer wants complete refund, we will launch the request in our system and money transferred back via the account which he sent us the payment.

Need help?

Contact us at sales@glavagmbh.com for questions related to refunds and returns.